Cancellation policy

## Cancellation Policy

We understand that plans can change. Please notify us as early as possible if you need to cancel or reschedule.

- **Cancellation:** You may cancel without a cancellation fee at least **[X hours]** before your confirmed appointment.
- **Late cancellation:** Cancellations within **[X hours]** may incur **[fee or percentage]**, disclosed before booking confirmation.
- **Rescheduling:** Changes are subject to availability. Any applicable charge will be explained before you agree to the change.
- **Customer unavailable:** If our professional cannot reach you or access the service location, we will attempt to contact you. After **[X minutes]**, the appointment may be cancelled, and the disclosed missed-appointment fee may apply.
- **Cancellation by ShebaNest:** If we cannot fulfil your appointment, we will offer an alternative time or refund any advance payment for the unprovided service.
- **Refunds:** Eligible refunds will be processed within **[X business days]**. Payment-provider processing times may vary.

For cancellation or rescheduling, contact **[Phone / WhatsApp]** with your booking reference.