Privacy

## Privacy Policy

**Effective date: [Date]**

ShebaNest respects your privacy. This policy explains how we handle personal information when you use our website, contact us, or book a service.

### Information we collect

We collect information you provide, such as your name, phone number, email address, service address, booking details, and customer support messages.

Where applicable, we also process payment references and information about how our website is used. Please share only the personal information needed for your service.

### How we use information

We use your information to:

- Process bookings and arrange services.
- Communicate appointment details and booking updates.
- Handle payments, refunds, enquiries, and complaints.
- Maintain service records and improve our services.
- Protect against misuse and meet applicable legal obligations.

Promotional communications are optional, and you may ask us to stop them.

### Sharing information

We share necessary booking information with the professional assigned to your appointment. We may also share relevant information with service providers supporting our operations, such as hosting, communications, and payment providers.

We do not sell your personal information. We may disclose information where legally required.

### Security and retention

We use reasonable safeguards to protect your information, although no online system is completely secure. We retain information for as long as necessary for service delivery, recordkeeping, dispute handling, and applicable legal requirements.

### Your choices

You may contact us to request access to, correction of, or deletion of your personal information. Some records may need to be retained for legal or legitimate operational reasons.

### Cookies

Our website may use cookies for essential functions such as login and booking. Any optional analytics or advertising cookies should be described here before they are enabled.

### Contact and updates

For privacy enquiries, contact **[Privacy email / Phone]**.

We may update this policy and will publish the revised version with its effective date.