Terms of service

## Terms and Conditions

**Effective date: [Date]**

These terms apply when you use ShebaNest’s website or book our services.

### 1. Our services

ShebaNest arranges home services within its supported service areas. Service availability depends on your location, the requested service, and professional availability.

The confirmed booking details describe the service, price, appointment time, and any special conditions.

### 2. Customer responsibilities

Please provide accurate contact and address information, remain reachable around your appointment time, and provide a safe and suitable place for the service.

You must treat our professionals respectfully. Harassment, abuse, or unsafe conditions may result in the service being stopped or refused.

### 3. Beauty and personal care precautions

Tell us about relevant allergies, skin sensitivities, or other precautions before treatment. Our beauty services are not medical advice or medical treatment.

A professional may decline or stop a treatment if they reasonably consider it unsuitable or unsafe.

### 4. Prices and payments

The applicable price and any additional charges will be communicated before service delivery. Additional work requires your agreement.

Payment is due using the method and timing confirmed for your booking.

### 5. Cancellations and refunds

Cancellations, rescheduling, missed appointments, and related refunds are handled under our Cancellation Policy.

### 6. Service concerns

If you have a concern about a service, contact **[Support phone / Email]** as soon as possible with your booking reference and relevant details.

We will review the concern and discuss an appropriate resolution. Results may vary depending on the treatment and individual circumstances.

### 7. Accounts and website use

If you create an account, keep your login details confidential. You must not misuse the website, submit fraudulent bookings, or attempt unauthorised access.

### 8. Privacy

Our Privacy Policy explains how we collect, use, and share personal information.

### 9. Responsibility and customer rights

Each party remains responsible for its actions as required by applicable law. Nothing in these terms excludes any customer right or responsibility that cannot lawfully be excluded.

### 10. Changes and applicable law

We may update these terms. The terms accepted when a booking is confirmed will apply to that booking unless a change is legally required or mutually agreed.

These terms are governed by the laws of Bangladesh.

**Business operator:** [Coming soon]
**Address:** [Coming soon]
**Contact:** [Coming soon]